COVID-19 Update: Shipping & Returns
You will be noified via email within 24 hours of your purchase if and delays are expected.
Free AusPost eParcel shipping applies to all Australian orders
All orders will be shipped via Auspost eParcel - a tracking number will be sent direct from Auspost to the provided email once your order has been dispatched and entered the Australia Post System.
Free Express upgrade applies to all Australian orders over $100
Free express upgrade is automatically applied once check out is complete. Next day delivery applies to all express orders within the 'Australian Express Post Network'
- For orders under $100, Express eParcel shipping and priorty dispatch upgrade is available in step 2 of the checkout for an added fee of $6.50
- Items in stock will be shipped same business day when order is placed before 2:30pm
- Signature required on all orders, please notify us in the comments section of check out if you would like parcel to be left without signature.
- Should your item not be in stock you will be notified and it will be posted within 3 business days
- If your new products have not arrived within 4 days of the tracking advice email from Auspost please check the tracking and if you have any problems please contact us as soon as possible.
- If contact has not been made within 2 weeks of dispatch Skin Revival can not be responsible for missing parcels.
- If the parcel status is 'Delivered' though you have not recieved the parcel, Skin Revival will launch an offical investigation through AustraliaPost to find your parcel. This may take between 2-3 weeks for AusPost to complete. Orders labeled 'Safe to leave when unattended/leave with out signature' will be void of a follow up investigation.
- If a product is on back order we may see it best to ship the majority of your order same day and the missing item on its arrival. Should this be the case we will include a note and email notifying you.
You can track your order at http://auspost.com.au/track/
If you are unhappy with anything in your order please contact us on 02)42010142 or by email and we will do our best to fix any issues you may have.
Please note: All deliveries left with out signature on your authority are at your risk.
Shipping notifications may go direct to junk or spam folders.
Skin Revival is unable to ship to hotel and motel guests. Shipping to guest spots will be at the risk of the buyer and any return and re-shipping costs will need to be paid in full.
Minimum $100 on all international orders. Interntional orders may take upto 10 business days to arrive, we are unable to track the parcel until this time has passed.
- Replacements provided for any damaged or faulty items. Please notify us within 3 business days of delivery if this occurs. Items must be returned to Skin Revival to be assessed for replacement. Return shipping cost will be refunded where receipt is provided. Replacement will be shipped via express same day.
- Please notify us as soon as possible if reaction occurs to a product. Store credit will be provided for return products due adverse reactions.
- Parcels returned to us due to an incorrect or incomplete address will incur a $15 re-shipping fee or credit processed less shipping fee.
- Free exchanges on all unused makeup.
- If you have accidentally ordered the incorrect product, we will happily exchange if unused. Return shipping fee will be at the buyers expense.
- Should you receive an incorrect or damaged product at Skin Revivals fault, we will provide express exchange along with free return post.
- Skin Revival can not accept return product which has been used for over 2 weeks or more than 30% used.
- Change of mind or incorrect purchase will be issued a store credit less shipping fee.
- Skin Revival is not responsible for any additional taxes, fees or duties which your country may levy on the purchase of these goods. The purchaser is responsible for the knowledge of any import laws in their own country.
Please email firstname.lastname@example.org to notify us of any returns or exchanges needed.